Refund & Cancellation Policy

All Relayys purchases are processed by Dodo Payments, our merchant of record. Dodo Payments is the seller of record for your transaction: your card statement will show Dodo Payments, and Dodo Payments issues invoices, handles applicable taxes (VAT/GST/sales tax), and executes refunds we approve. Refunded taxes are returned automatically with the refund.

This policy sets out when a refund is available. Your purchase is additionally subject to Dodo Payments' buyer terms, and nothing in this policy limits rights you have under mandatory consumer law in your country.

The early-access offer is a one-time fee (currently $5) that includes pre-launch access to the product and dashboard, a 30-minute onboarding call, and hands-on dashboard setup.

• Full refund, no questions asked — any time within 14 days of purchase, provided your onboarding call has not yet taken place and your dashboard has not been set up.
• After onboarding is delivered — the service has been performed, so the fee is non-refundable except where required by law or where we failed to deliver what was promised.
• If we never deliver — if we cannot schedule your onboarding or the product does not launch for you within 60 days of purchase, you are entitled to a full refund automatically on request.

Plans on our pricing page are billed in advance and renew automatically each billing period.

• Cancel anytime. Cancellation takes effect at the end of the current billing period; you keep access until then. No cancellation fees.
• First purchase guarantee: if Relayys is not working for you, contact us within 14 days of your first subscription payment and we will refund it in full.
• Renewals: renewal charges are generally non-refundable, but if you cancel within 72 hours of an unwanted renewal and have not materially used the Services in the new period, we will refund that renewal as a courtesy.
• Billing errors and duplicates are always refunded in full — just tell us.
• Downtime or defects: if a verified fault on our side made the Services materially unusable for a sustained period, we will issue a prorated refund or credit for the affected time.

Refunds are returned to the original payment method. We do not refund partial unused periods after cancellation except as described above or required by law.

Relayys is a business tool, and most purchasers act in a business capacity, where consumer-withdrawal rules do not apply. If you nonetheless purchase as a consumer in the EU or UK, you have a statutory right to withdraw from the contract within 14 days without giving a reason.

• If you ask us to begin providing the service immediately (e.g. early access is activated or your subscription starts inside the 14-day window), you expressly consent to immediate performance and acknowledge that you may owe a proportionate amount for the service provided before withdrawal — and that the withdrawal right is lost once the service is fully performed.
• To withdraw, email sales@relayys.com with a clear statement of withdrawal (or use any unequivocal statement) within the 14-day period. We will confirm receipt and refund within 14 days of your notice.

• Email sales@relayys.com from the address used at purchase, with your payment reference (from the Dodo Payments receipt) and a short description of the issue.
• We respond within 2 business days and, when a refund is approved, instruct Dodo Payments to process it immediately.
• Funds typically appear in 5–10 business days depending on your bank or card network.

Please contact us before disputing a charge. Chargebacks filed without contacting us first take far longer to resolve than a direct refund request — we approve legitimate refunds quickly.

We reserve the right to decline refunds where we detect abuse — for example repeated purchase-refund cycles, or violations of our Terms of Service — except where a refund is required by law.

We may update this policy; the version in force at the time of your purchase applies to that purchase. Questions: sales@relayys.com.